Client Portal
Access Your Vicinity Portal
Submit and track support tickets, order equipment, view your devices and software, manage agreements, and more.
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Vicinity Client Portal
Your central hub for IT support tickets, device inventory, invoices, agreements, and your technology store — all in one place.
Open Portal
Meetings & Reports
Your IT Documents
Your IT Partnership Report, plus the technology reports that support it.
Most Recent
Fall 2026 IT Partnership Report
A plain-language look at what Vicinity has delivered, your current technology, and what's coming over the next 18 months.
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Network Report
Network & Connectivity
Fort Yukon · Arctic Village · Beaver · Venetie
Site-by-site network equipment
Starlink backup connectivity at every location
Server Report
Servers & Infrastructure
12 servers reviewed
Operating system support status
4 legacy systems flagged for upgrade
Workstation Report
Computers & Laptops
81 workstations tracked
Age, warranty, and support status
Refresh planning at a glance
Microsoft 365 Report
Email, Accounts & Security
129 licensed users
Licensing, account health & backups
211 total accounts reviewed
Security Report
Security Posture
Endpoint, patching & login security
EDR coverage on 100% of devices
Firewalls, MFA status & Secure Score
Support
Get Help from Vicinity
Four ways to reach our team — for routine requests or urgent issues.
Contact Support
Available Monday–Friday 8 AM–6 PM for routine support, and 24/7/365 for urgent and critical incidents.
Phone
Email
Portal
Live Chat
Help Desk Chat icon on your desktop
Open Action Items
Current items requiring action or follow-up from your most recent IT Partnership Report.
Windows Server 2012 R2 upgrade planning
Oct 2026
SharePoint file migration & permissions redesign
Starting Soon
Phone system migration to Microsoft Teams
In Progress
Your Vicinity Team
Your Points of Contact
Reach out to your dedicated account team for strategic questions, planning, or anything outside of day-to-day support.